Shipping & Returns

Shipment

Switzerland:
We deliver your order free of charge. Delivery takes place within 2-5 working days after we receive your order.

Worldwide:
We ship to the USA, UK and to Japan. There is a flat rate shipping cost of CHF 20.-. We deliver free of charge for orders over CHF 250.-.
You may be subject to VAT, import taxes and customs duties. Delivery usually takes place within 14 working days of receipt of the order.

Return

We want all our customers to receive high quality products. Please contact us if there is something wrong with the product or the delivery does not match your order (wrong product or if a product is missing).

If you are not completely satisfied with your product, simply return it to us in an unused condition and with the original, undamaged packaging within 7 days. Please inform us via email that you wish to return a product.

Once we receive the product, we will refund you the value of the product, but not the shipping costs. All products must be returned in their original, intact packaging. Neither the product nor the packaging must be damaged. Otherwise a refund will not be possible.

The costs of the return shipment are at your own expense. The products remain your responsibility until they reach us. Please make sure to pack the products appropriately to prevent damage during transportation.